Frequently Asked Questions

Passage Software has been dealing with businesses for over 23 years. With 50 years of combined experience we will help you work through your business needs so that we can recommend a solution that will fit your business operations and meet your requirements in the best way possible.

Sage WinForecast links directly to the Sage 50 Accounts software. However there is a hotlink feature that allows you to set up hotlinks between your Accounts package and Sage WinForecast via MS Excel

Passage Software offer software solutions for small to medium sized businesses. We offer full business applications to streamline all your business processes together as well as add on applications. Our software range includes – Financials, Manufacturing, Job Costing, Wholesale and Distribution, Customer relationship management, Forecasting and Budgeting, Point of Sale.

We have a range of options available. We offer classroom training on some products, one on one training, training specifically for your business where we can come to you or you may wish to use our training facilities. We also offer online training for Winforecast so that you complete training in your own time at your own pace from your own location.

We recommend that you upgrade each time an upgrade is released. Version upgrades not only offer new features but also improve functionality to issues that you may be having. It is important to keep as current as possible so that it allows us to be able to support you more efficiently.

Software maintenance includes version upgrades to be supplied to you free as part of this contract. It also includes patch releases that may be issued between version upgrade dates.

We do have finance options available depending on each situation. We can talk more about this with you and then look to see what the best option for your business may be going forward.

Yes. We can host your solution for you for a monthly fee and the fee is determined by the amount of data usage and users.

Support is mandatory for the first 12 months as we find that most businesses need that extra help in the first 12 months. There are many how to do questions that arise as you find your way around the package and it is peace of mind knowing that you can contact our support team to help you through.

Help desk includes assistance from our technical support consultants on any how to do questions with your software program. You will receive the first 30 minutes free on every call logged through our support help desk on how to do questions only, as well as unlimited 24/7 access to all guides, fixes and patch updates on the Passage Knowledge. This does not include consulting, training, and data corruption. Help desk is available during normal business hours being Monday to Friday 8.30-5pm.

You also will receive our Passage GST Wizard free (available for some products) and Passage E-Banking module free if you have a help desk plan in place. If you cancel your help desk then the normal annual fee will apply to use these add ons. Training warranty – this means that if you or any of your staff attend a training session and are not completely satisfied with the knowledge that you have gained you can come back and re sit the training free of charge. You do need to re sit the training within a certain timeframe to be able to take up on this warranty.

Our hourly rate for services is $180 plus gst per hour